Privacy Policy
Your privacy and security are at the heart of how we work.
We understand that when you share your personal information with us; whether it’s for a resume, selection criteria response, LinkedIn profile update, or even a grant application; you’re placing your trust in us. This Privacy Policy is here to explain what information we collect, why we collect it, how we store it, and how we keep it safe.
We’re based in New South Wales, Australia, and follow the Privacy Act 1988 (Cth) and Australian Privacy Principles. We aim to keep things clear, respectful, and human; just like everything we do.
What We Collect
When you engage our services, we may collect:
Your name, email address, phone number and location
Your employment history, education, and personal career info
Documents like resumes, cover letters, selection criteria responses, and grant submissions
Business-related information (if you’re using our grant writing or outplacement services)
Notes or preferences you share with us during calls, forms, or emails
We only collect what’s necessary to provide the services you’ve requested and nothing more.
How We Use Your Information
We use your info to:
Create tailored career documents and grant submissions
Communicate with you throughout your project
Manage invoices and payments
Improve our service delivery and client experience
Keep records of past documents in case you return (and many of our clients do!)
We don’t share or sell your information to advertisers or external marketing companies. Ever.
Where Your Information Lives (And Who Helps Us Manage It)
To run Resume Rescue efficiently, we rely on a few trusted service providers; some of whom store data securely overseas. Here’s who’s involved and why:
Hostinger – our website hosting provider
Stripe & PayPal – to process payments securely
Zoho CRM – to manage our workflow, projects, client info and communication
VoIPline Telecom – for business phone communication
Google Analytics – to understand how people use our website and improve user experience
These third parties only collect the minimum data needed for their services, and they each have their own privacy policies in place to protect your information.
Storage and Security
We store your data securely using password-protected devices, encrypted platforms, and cloud services with strict security protocols. Access is restricted to our small, trusted team, and we never share your files without your permission.
We’ll keep your documents and details for a reasonable time unless you ask us to delete them sooner. Want us to wipe your info once the job is done? No worries; just email us.
Your Rights
You have the right to:
Ask what personal info we hold about you
Request corrections if something’s not quite right
Withdraw consent or ask us to delete your data
Raise any concerns about how your data is handled
If you’d like to do any of these things, just reach out at info@perthresumesrus.com.au we’re happy to help.
Cookies and Website Tools
Our website uses cookies (not the choc-chip kind, unfortunately) to give you a smoother experience. We also use Google Analytics to understand how people use our site. This helps us improve our content, layout, and services.
These tools don’t give us your personal details, just general stats like how many people visit, how long they stay, and what pages they check out.
Questions? Let’s Chat.
We want you to feel safe and supported; whether we’re writing your resume or protecting your privacy. If you have any questions about this policy or how we handle your info, please get in touch at info@perthresumesrus.com.au